条款与隐私 · Terms & Privacy
生效日期 Effective: 2026-11-09
1. 我们是谁 · Who we are
云上拜（Cloud Temple）目前由云上拜团队运营，运营公司信息会在开通付费功能前在此公布。联系邮箱：support@yunshangbai.net。
Cloud Temple is currently run by the Cloud Temple team. The operating company will be named here before paid features open. Contact: support@yunshangbai.net.
2. 服务是什么 · What the service is
云上拜是一项线上文化体验：虚拟上香、礼拜、许愿点灯与求签。本站与任何实体寺院、宗教团体无关，不代表任何寺院收取款项。签文、解签与运势仅供娱乐，不预测未来，也不构成医疗、法律、财务或其他专业建议。
本站不向中国大陆地区提供服务，也不面向中国大陆用户推广或收款。
求签、解签与每日运势全部免费，本站不对任何占卜、算命类内容收费。
Fortune sticks, readings and daily fortunes are all free. We never charge for fortune-telling content.
Cloud Temple is an online cultural experience: virtual incense, bowing, wish lamps and fortune sticks. It is not affiliated with any real temple or religious body and does not collect money on behalf of any temple. Fortunes, readings and daily forecasts are for entertainment only; they do not predict the future and are not medical, legal, financial or other professional advice.
Cloud Temple is not offered in mainland China and is not marketed or sold to users there.
3. 付费项目 · Paid items
- 付费项目均为数字商品（如沉檀香、长明灯、年灯），付款后立即生效。价格以付款页面显示的币种与金额为准。
Paid items are digital goods (incense and lamps) that take effect as soon as you pay. The checkout page shows the exact currency and amount. - 付款由 Stripe 处理，我们不接触你的银行卡号。
Payments are processed by Stripe; we never see your card number.
4. 会员与自动续费 · Membership and renewal
- 会员按月或按年自动续费，直到你取消。可随时在“我的账号 → 管理订阅与付款”中取消，会员用到当期结束，不按天退费。
Membership renews monthly or yearly until you cancel. Cancel any time under My account → Manage subscription & payments; it runs to the end of the period, with no pro-rated refund. - 年卡到期前约 7 天会发邮件提醒续费。
We email you about 7 days before a yearly renewal. - 价格调整只适用于新订单，已订阅的按原价续费，直到你取消。
Price changes apply to new orders only; existing subscriptions renew at their original price until cancelled.
5. 退款 · Refunds
- 重复扣款，或付款后未生效：全额退款。
Charged twice, or the item didn’t arrive: full refund. - 单次商品付款即生效；首次购买 7 天内可无理由退款一次（每人限一次）。
One-off items are active once paid; your first purchase can be refunded within 7 days, once per person. - 年卡购买 14 天内：全额退款。
Yearly plan within 14 days: full refund. - 申请退款：直接回复付款收据邮件，或写信至 support@yunshangbai.net，我们会在 3 个工作日内处理。退款后，该笔订单开通的内容会失效。
To ask for a refund, reply to your receipt email or write to support@yunshangbai.net; we handle it within 3 working days. Refunded items stop working. - 欧盟、英国用户：购买数字商品即表示同意立即交付，并知悉因此放弃 14 天撤回权。
EU/UK customers: by buying a digital item you agree to immediate delivery and acknowledge you lose the 14-day right of withdrawal.
6. 我们保存哪些信息 · What we keep
- 邮箱（用于登录和发送收据、提醒）。
Your email address, for sign-in, receipts and reminders. - 你的心愿、所问之事、签与结果记录，用于“回顾”功能。只有你本人能看到，我们不会公开或出售。
Your wishes, questions, fortunes and outcomes, for your journal. Only you can see them; we never publish or sell them. - 订单与订阅记录（由 Stripe 保存付款信息）。
Order and subscription records (Stripe keeps the payment details). - 数据存放于 Cloudflare 的服务器；邮件经由 Resend 发送。
Data is stored on Cloudflare; emails are sent through Resend.
周年提醒：许愿或求签满一年时，我们会发一封邮件请你回来记下结果。可在“我的账号”中关闭，或点邮件里的退订链接。
Anniversary reminder: a year after a wish or fortune we email you once to look back. Turn it off under My account or with the link in the email.
使用统计：为了改进服务，我们记录匿名的使用情况，包括打开了哪些页面、用了哪些功能、停留多久、来源网站、国家或地区、设备类型和语言。我们不保存你的 IP 地址，只保存一个每天更换、无法反推出你身份的编号；不使用第三方追踪或广告工具，不出售数据。统计数据最多保留 13 个月。
Usage statistics: to improve the service we record anonymous usage: pages and features used, time spent, referring site, country or region, device type and language. We do not keep your IP address, only a code that changes every day and cannot identify you. We use no third-party trackers or ads and never sell data. Statistics are kept for up to 13 months.
删除账号与数据：写信至 support@yunshangbai.net，我们会在 7 天内删除你的账号和全部记录（法律要求保留的交易记录除外）。
To delete your account and records, write to support@yunshangbai.net; we delete them within 7 days, except transaction records we must keep by law.
7. 其他 · Other
适用法律会在运营公司公布时一并写明。我们可能更新本条款，重大变更会在网站上提示。
The governing law will be stated when the operating company is named. We may update them and will flag material changes on the site.